The following documents types can be uploaded to the Knowledge Base:
PDF (.pdf)
Word (.docx)
Excel (.xlsx)
Sharepoint Sites (.aspx)
PowerPoint (.pptx)
TextFile (.txt)
HTML (.html)
Markdown (.md)
Upload fails. Why?
There may be instances where your document upload fails, which can be due to various factors. This list collects some of the factors that influence the successful upload of your documents:
Any files larger than > 100 MB
PDF and docx with mostly text > 600 pages (e.g., e-books, directives, laws)
PDF and docx with various pictures/figures > 250-300 pages (e.g., annual reports)
.doc format (older word versions)
.xls format (older excel versions)
Excel with VBA (visual basic)
Excel with a combination of >10’000 rows and >50 columns
html > 20 MB
Limitations
Pictures/figures cannot be read whether they are included in a .pptx or .pdf
Powerpoint Presentations with complex figures (e.g. boxes with arrows)
Excel files with > 40 columns
Very complex tables (various merged cells, no borders etc.)
Tip
Always check the "INGESTION STATE" to verify the document has been successfully uploaded. Make sure the document you upload has a clean and simple structure.